Privacy Policy

1. Introduction

BM Silva Cleaning Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and service address.
• Service Information: Details about the cleaning services you request.
• Communications: Messages, emails, and SMS messages you send us.
• Technical Data: IP address, browser type, and pages visited (collected automatically).

3. How We Use Your Information

We use the information we collect to:

• Schedule and provide cleaning services
• Respond to inquiries and provide customer support
• Send appointment confirmations, reminders, and service updates via SMS (with your consent)
• Send promotional offers and seasonal specials via SMS (only with your explicit opt-in consent)
• Improve our website and services
• Comply with legal obligations

4. SMS Messaging Policy

By providing your phone number and checking the SMS consent checkbox(es) on our contact form, you consent to receive SMS messages from BM Silva Cleaning Services at the phone number provided.

Transactional SMS: If you opt in, we may send appointment confirmations, reminders, and service-related updates. These messages are necessary to fulfill your service requests.

Promotional SMS: If you separately opt in, we may send promotional messages including special offers and seasonal promotions.

Message Frequency: Message frequency varies based on your service schedule and preferences.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further SMS messages will be sent.

Help: Reply HELP to any SMS message for assistance, or contact us at [email protected].

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., scheduling software, SMS platform providers), subject to confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: